Rogers Cable CSR

I recently dropped both of my phones (couples plan) from Rogers and switched to Virgin Mobile as I felt Rogers was gouging me. It cleared up so much room from my Rogers bill I decided to phone them today and actually ADD something.

An HDPVR is like TiVO. You can watch all the digital tier channels but do instant recording by downloading and scheduling your favorite shows onto the receiver. Its really convenient and soooo much easier than using tapes or CDs to record. When you are done watching something you just delete it. It can hold about 40 movies or so I think.

So that one is on my main TV upstairs and the girls and I watch all our fav shows up there, but when I am in the office downstairs, I use the "old" style digital receiver that allows you to see all the digital tier channels but just doesn't record anything. But I often want to record hockey, movies, Mad Men, Poker After Dark and World Poker Tour reruns so I called Rogers to ask how much they would charge me for an additional HDPVR for downstairs.

I found out I was paying 24.99/month for the HDPVR rental upstairs and only 4.95/month for the digital receiver downstairs. Quite a difference, and I let the CSR guy know I was disappointed at how much difference there was. I then started saying I have to look closer at my whole Rogers bill because after the cell phone gouging, I thought I should get a better deal.

The CSR then says "let me look at your account". Then he states instead of the regular digital receiver at $4.95, he can give me a current promotion for a new HDPVR where I get it FREE for 2 years!

What? uhhh... Ok, duh!

I held back from shouting - "WHY THE HELL DIDN'T YOU OFFER ME THAT IN THE FIRST PLACE?" because I was scared he could somehow revoke the offer of killing my current fee of $4.95 and replacing it with a $ZERO charge for 2 years and a new additional HDPVR.

I have been paying these guys about $300 a month in combined services over the last few years, and they didn't want to give that offer up to me without a fight. I think I am at least, a good customer....

Sometimes you just got to ask and whine a little to find out the real deal. Anyway for any Rogers customers reading this, I suggest you get on the phone to your friendly CSR and cry a little for an HDPVR - they are really awesome to have and you actually watch less commercials cause you can zoom right through them, and you will never miss a fav show again.


Marty